Customer / Personal Guide

• Can I book classes past my Unlimited, auto-renewing package date?Are you a customer/client and have purchased an unlimited, auto-renewing membership or pass? Your membership gives you access to book for the entire month your membership is active!
• Can I get a receipt of my purchase?If a record of your purchase(s) is needed, there are several options to obtain an invoice for individual purchase with a business on Fitli:
• Can I see how many sessions or classes I have left in my account?Yes, it's easy! To check how many sessions or classes you have left in your account, you've got several options:
• Can I Purchase Merchandise from a Business on Fitli?Interested in purchasing your business' merchandise? Well, you can! Get those t-shirts, water bottles and uniforms ready!
• Client Guide: Waitlist for RelationshipsYou can book your Relationships into the Waitlist, here's how.
• Can I view a history or report of my purchases?Viewing your purchases is easy! To do this, head to your Personal profile on the web, then click the "Reports" section. On the left, choose "Purchase History", and voila! You're now able to see a history of your purchases for each studio you visit, whether the purchase was a cash, credit card, or "o
• Client Photos - How to upload or add your Photo (for Clients)You can upload your profile photo on your Fitli account! Just like on Facebook, Instagram, Twitter, and other social platforms, adding a profile photo in your Fitli account is a great way to express yourself and be identified easily by your trainers and the businesses you work with. Here's how to do
• Got a Link? Here’s How to Book Your SpotTo book a session using the link you received is easy. Just follow these steps:
• Handling Failing Auto-Renewing Memberships (Client Guide)As a client, you may run into problems where your auto-renewing memberships fail to renew. This happens when your payment method fails due to insufficient funds, expired credit card, invalid zipcode etc etc. Furthermore, if you paid cash, check or other payment methods other than your card for your
• Have a Groupon code or coupon to redeem? Here's how!Have you made a purchase of a package, session or membership on Groupon, and you're looking to redeem it with a Fitli business? If so, we recommend you to redeem your purchase.
• How can I check my Account Balance and/or my next Charge Date?Checking your Account Balance (also known as remaining sessions) and/or next bill/charge date is easy. Here's how.
• How can I edit my personal email/text message notifications?As a client of a Fitli business, you automatically receive email notifications for several events: signups for classes and appointments, purchase of memberships and packages, and notifications 24 hours in advance of your class/appointment. But have you started getting too many emails - and want to t
• How Can I Leave a Review for a Business/Instructor?We all know reviews are important. It helps businesses and instructors understand their customers, improve their service, and build long-lasting relationships with their clients. Positive reviews validate the business' and the instructors' hardwork and dedication.
• How can I ensure that I receive all emails from Fitli?Here at Fitli, we strive to make sure every email reaches you - welcome emails, booking and payment emails. Sometimes, however, the ISP (Internet Service Provider) you use may be blocking our emails and thinking they are "Spam" or "Trash." Aggressive filtering of commercial emails sometimes happens
• How do I cancel or unbook a class?Are you a customer or client of a business, signed up for a session, and need to cancel your class or appointment? Here's how.
• How to Add Relationships During Registration?Did you know that you can also add your relationships during registration? Here’s how.
• How to Add RelationshipsIf you want to share balances with your family, relatives and/or friends, you can add them as your Relationships!
• How to Add Relationships While Booking?Log in to your Fitli account then click BOOK ACTIVITY at the top menu.
• How to Cancel your Auto-Renewing Package/MembershipAs a client, you have the ability to manage your auto-renewing packages/memberships. With just a few clicks, you can cancel your auto-renewing membership or package if the business does not require approval or request your business to cancel it for you if they do, here’s how!
• How to change your password within the Fitli siteYou can easily change your current/temporary password within the site, here’s how.
• How to Complete A Payment Request From a BusinessThis feature would allow your studio or trainer to send you payment requests for bookings, packages, retail products, and/or miscellaneous charges.
• How to contact the business?Are you a previous, current, or prospective client that would like to contact a business listed on Fitli for more information but aren't quite sure how to do that? Don't worry! We've got you covered. Here's a brief guide on how to view contact details for any business listed on Fitli.
• How to Deactivate, Activate, Disconnect and Connect your Relationships to your BusinessHere's how you can deactivate, activate, disconnect and connect your Relationships to the business you're a member of.
• How to Join the Waitlist?Your business has the ability to enable "waitlist" for busy or popular classes. You can easily join the "waitlist" with just a few clicks. Here's how.
• How to Request for Account Deletion?We hate to see you leave and want to do everything we can here at Fitli to keep your business. But, if for some reason, you want to completely delete your account and remove your information, you can request for account deletion with just a few clicks.
• How to Tip a Business?Wondering how you can proactively give your business tips? Here's a quick guide on how to do it.
• How to sign up and connect with your business?Your business is booking classes for you but you've decided you want to sign up for an account so you can book and purchase classes yourself. If you have an existing account balance or package/membership and you want to use them, you'll want to be sure to connect to your existing profile.
• How to upgrade your account to professional or business account?2 - Make you're on the "Personal" section. Click "Account" then "Account Type". You'll see something like this:
• How to Update/Change Your Email Address Updating or changing your email address on your Fitli account is easy. Here's how.
• How to Upload or Remove Your Relationships' PhotoYou can upload or delete your relationships' profile photos with just a few clicks. Here's how.
• How to Use Promo Codes?Promotion codes are discount codes provided by your business that allow you to purchase/book at a discounted rate. These discounts can be in the form of EITHER:
• How to View Your Account History2 - Click on "Reports" at the top, then "Session History" on the left.
• How to view your booked classes?So, you're pretty sure you've booked a session but you just want to confirm that it's actually booked?
• I didn't get an email. What should I do to get notifications?We strive to make sure every email reaches you - welcome emails, booking and payment emails. Sometimes, however, the ISP (Internet Service Provider) you use may be blocking our emails and thinking they are "Spam" or "Trash". Aggressive filtering of commercial emails sometimes happens without you kno
• I don't like giving out my credit card number, is it safe?Yes, very safe! Fitli uses Usio to process credit card transactions. They keep your credit card numbers in a secure digital vault, and not even employees at Fitli or your businesses can access your personal credit card numbers. For security purposes, we can only see the last few numbers of your card
• I didn't request a password reset? Why did I get an email?You did not request to reset your password yet you got a password reset email from us. Why did this happen?
• I just signed up with Fitli, now what do I do?First off, welcome to Fitli! We're an online marketplace for fitness studios, gyms, Pilates/Yoga studios, dance, massage and physical therapy businesses. If it can help you get fit, relax or get your mind and body in shape, we're it.
• I tried logging in to my teacher's calendar site to book but I can't.We received a lot of inquires from you having issues with booking and purchasing from your trainers'/business' calendar website. Some of you tried to reset their password, thinking there's an issue with their login credentials. Some tried clearing their browsers' cache and cookies. Unfortunately, th
• I want to donate to my business' charitable cause. How can I do this?Paying it forward brings more meaning to your life. You don't need to be rich to make a difference. A simple act of kindness would promote generosity and will also influence others to do the same thing.
• I want to sign up and book a session, now what do I do?First off, welcome to Fitli! We provide the online scheduling and payment platform for the business you're trying to sign up for. Signing up and booking is as easy as 1-2-3! Here's a helpful guide to get started.
• Kiosk Booking: Client GuideYou can book classes via the Kiosk to save time! This feature will allow you to book without the need to log in to your account.
• Kiosk Self Check-In: Client GuideYou can check-in yourself into your booked classes to save time!
• Oops! I didn't mean to purchase something, how do I request a refund?If that monthly auto-renewal or charge caught you unexpectedly, or you just want a refund, we make it easy here at Fitli! Please contact your business to request the processing of a refund. If it's approved, they will process the request through us, and within 2-3 business days, you should see the r
• Personal Guide: How to Reschedule an Appointment?Are you a customer or client of a business, who wants to reschedule an appointment? Here's how.
• Primary and Backup Payment Methods (Client Guide)This feature will allow you to manage your card vault and your auto-renewing packages/memberships to avoid it from declining if you have any with just a few clicks.
• Relationships - Appointment Bookings! (Client Guide)You can book yourself and your relationship/s into appointments with just a few clicks! Here's how.
• Relationships - Client Bookings!The Relationships feature lets you and your family members and friends share any shareable packages or memberships offered by the business you've signed up for. It also allows you to book yourselves and your relationships into classes!
• Turn Off Cross-site Tracking in Safari, Google Chrome and Mozilla FirefoxSome customers may experience difficulty accessing and utilizing the embedded calendar on the business' website. If the portal exhibits odd behavior such as redirecting you to the login page or giving you a blank screen after logging in, even after clearing your browser's cache and cookies and chang
• What happens if I try to purchase a duplicate auto-renewing membership?This feature will help prevent you from duplicating purchases of auto-renewing memberships of the exact same kind. This would only work if you have an existing auto-renewing membership that is un-expired on the Account Balance Reports section of your Fitli account (under Auto-Renewing Memberships) a
• What notifications will you get from FitliAs a client, you're wondering, will you get any proof or any email notifications from us regarding your purchase, booked and upcoming sessions, withdrawn/canceled sessions, when your sessions have almost run out and when your package/s are about to expire? The answer is YES!
• Why have my SMS notifications been turned off?You may encounter this message when viewing your notification settings in your personal profile: