Can customers see who, or how many clients are booked in a class?
When your customers are viewing the class calendar/schedule for your business, you might be wondering if they are able to see the exact numbers of clients booked in a class. The answer = yes and no.
On the class calendar, there are several visual indicators of what's going on with a class. In the screenshot below, you can see a normal class with available spots (1), a cancelled class (2), and a class that is full (3).
You'll notice that NO WHERE on the calendar does a client see the exact number of spots taken or available in a class.
BUSINESS VIEW
CLIENT VIEW
However, at some point, we DO need to tell a customer if there is any availability in a class - let's say they want to signup themselves, or bring a friend, or two? How many spots are available. So, if they click on an available class on the calendar, and it isn't full, here's what they see below:
You'll notice the class shows "10 spots left", so clients know there are 10 spots available in the class. We also do NOT show the names of other class participants as a safety and privacy measure for your other clients.
Additionally, if the client is using the Fitli iOs app, and views the class, they will see how many spots are "available" left in the class (see sample screenshot below for another class).
So remember, as a business owner, you have the ability to see how many spots are taken and left in a class by looking directly on your class calendar. Clients are required to click into a class to view the specific details of a class first.
That's about it! Any questions? Chat with us or send us an email to support@fitli.com.
Related Articles
Booking Multiple Clients in a Class
When you're adding multiple clients into a class, sometimes it can be confusing to remember who you've added, or who's already in a class. You can actually easily determine who's already booked! First, head to the class or session you'd like to add ...How can I see my new clients or customers who've signed up?
If you're looking to see new clients or customers when they've been added or signed up, head to your Customers List. Once there, look for the "Date Created" column. Click the "Date Created" column twice to sort by newest to oldest. Then, you'll see ...Can I see how many sessions or classes I have left in my account?
Yes, it's easy! To check how many sessions or classes you have left in your account, you've got several options: Check the "Account Balance" section of your personal profile, see screenshot below. This will tell you the package you've purchased and ...Mobile version: Can I see how many sessions or classes I have left in my account?
Yes, it's easy! To check how many sessions or classes you have left in your account, you've got several options: Check the "Account Balance" section on the Reports section, see screenshot below. This will tell you the package you've purchased and how ...How to book a session / class for your customers
When booking a session/class for your customers, if they already have some unused sessions in their accounts that can be used for this session/class, the system will recognize that and automatically book that session/class for your customers by using ...