Hello Everyone!
It's hard to believe it's been a month since we transitioned from Braintree to Usio. I feel it's time to give everyone a detailed update on how things have been progressing.
The Road Traveled This 18-month project culminating in a single switch-over day was a massive endeavor. With the complexity of what we undertook, some bumps on the road were inevitable. We've been on a steep learning curve, understanding Usio's nuances, your interactions with the system, and addressing unforeseen challenges. Know that every issue is being met with an unwavering determination to refine the process and offer you a seamless experience.
A Closer Look at Key Areas:
- Onboarding to Usio: Enrollment varied from user to user. While many found it straightforward, others faced hiccups. This took us by surprise, and I extend my apologies for any inconvenience. We're taking feedback to the drawing board to simplify this process for future users.
- New Disbursement Report: Aiming to simplify your bank account reconciliations, we introduced this new report. We recognize some gaps since real-world testing differs from sandbox environments. Rest assured, we're tuning it based on the data and feedback.
- Card Declines: The transition brought to light Usio's unique risk metric (decline rate), a departure from Braintree's approach. Some temporary hitches arose due to this new system, particularly with auto-renewing memberships. We've since adapted and made necessary modifications, and things are back on track.
- Missing Cards: A select few of your customers noticed some cards didn't transition to Usio. It's a result of system differences between Braintree and Usio. We're rectifying this and ensuring better data consistency moving forward.
- Billing Addresses: We've observed the confusion around default billing addresses. I'll delve deeper into this in a separate article but know that we're on top of this, aiming for clarity and ease.
Looking Ahead: Despite these initial challenges, over 99% of all payment transactions have smoothly shifted to Usio. We're thrilled to see users trying new features, and there's more in the pipeline that I believe you'll find valuable.
In Closing: Your patience and understanding mean the world to us. We're committed to transparency, and while I may not update as frequently as you'd like, it's often because we're deep in problem-solving mode. Your feedback and queries are always welcome, and they help shape our path forward.
Warmly,
John Cline
Founder, Fitli