Need Help Logging Into Fitli?
Some users might have issues logging in to their Fitli account. Maybe it's a particular browser you're using, or an incorrectly typed password, or a popup blocker, overzealous spam filter - we get it! Here are some common problems and solutions to get you logged in and getting fit!
A: If you need to reset your password, click here to reset it from our password reset page.
Or, from the log in page, click the "?" to visit the password reset page.
Then, enter your email address and click "Submit" to receive a password reset email.
You'll receive an email to click a link/button to create a new password.
A: Click here to request a password reset email.
Once you receive the password reset email, shown in the image below, click the "Reset Password" button or link to visit the secure password reset page.
Then, enter a new password to set it in your account, re-enter it to confirm and hit SUBMIT!
A: Some email programs strip out the links and/or images from our emails, thinking they might be spam or malicious (they aren't!). But that makes it difficult to reset your password. Try forwarding your email to another email address/account, or open it on another device or mobile phone. Alternatively, you can contact us at support@fitli.com, or chat using the chat button on the bottom right and ask us to reset your password.
A: If you're getting an error like the one above, then something isn't matching up. Either the email address you've entered as your login isn't the same as what you signed up with, or your password isn't correct. Try resetting your password here.
Q: I tried resetting my password, but I'm getting an error message.
A: If you're seeing the "No user was found with that email" error above, then the email address you entered to reset your password doesn't match up with an account in our system. Check the spelling of your email address and try again. Alternatively, try contacting us at support@fitli.com.
A: Currently we don't provide an option to save your email and password for security reasons, but most current browsers allow the option to save your login information securely in the browser. Choose that option, then next time you visit Fitli, your login and password should be saved!
That's about it! Any questions? Chat with us or send us an email to support@fitli.com.
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