You can add a custom message while cancelling a session with just a few clicks! 

Cancelling a Class:

Cancelling a class leaves the class on the schedule, but prevents anyone from booking it. This option is useful if you want to show that the class was scheduled but has been canceled.

Cancelling an Appointment:

Cancelling an appointment completely removes it from the schedule/calendar.

 

Cancelling a Class

To do this, click the class on your calendar to open its profile.

How to Add a Custom Message During Session Cancellation? — screenshot 1

Click the CANCEL SESSION button.

How to Add a Custom Message During Session Cancellation? — screenshot 2

Turn on the “Add a custom message” toggle, scroll down, type your message, then click “Confirm”. Refer to the screenshots below.

How to Add a Custom Message During Session Cancellation? — screenshot 3

 

How to Add a Custom Message During Session Cancellation? — screenshot 4

How to Add a Custom Message During Session Cancellation? — screenshot 5

You will see that the class has been canceled, and your clients will receive the cancellation notification along with your custom message.

How to Add a Custom Message During Session Cancellation? — screenshot 6

How to Add a Custom Message During Session Cancellation? — screenshot 7

How to Add a Custom Message During Session Cancellation? — screenshot 8

 

Cancelling an Appointment

To do this, click the appointment on your calendar to open its profile.

How to Add a Custom Message During Session Cancellation? — screenshot 9

Click the CANCEL SESSION button.

How to Add a Custom Message During Session Cancellation? — screenshot 10

Turn on the “Add a custom message” toggle, scroll down, type your message then hit CONFIRM. Screenshots below.

How to Add a Custom Message During Session Cancellation? — screenshot 11

How to Add a Custom Message During Session Cancellation? — screenshot 12

You will see that the appointment has been removed from your calendar, and your client will receive the cancellation notification along with your custom message.

How to Add a Custom Message During Session Cancellation? — screenshot 13

How to Add a Custom Message During Session Cancellation? — screenshot 14

How to Add a Custom Message During Session Cancellation? — screenshot 15

That's about it! Any questions? Chat with us or send us an email to support@fitli.com.