Personal Account Features

Detailed help for clients and customers

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20 articles in this collection
Written by Dan and Roxy

How to update, remove or delete your credit card from your Fitli account.

Looking to make changes to your credit card on file, here's how!
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Written by Dan
Updated over a week ago

How can I check my Account Balance and/or my next Charge Date?

Want to know when is your next bill date and how many sessions are left on your account? Here's how.
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Written by Roxy
Updated over a week ago

Can I get a receipt of my purchase with my name on it?

Do you need a document for work or insurance reimbursement or just for records?
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Written by Roxy
Updated over a week ago

Have a Groupon code or coupon to redeem? Here's how!

Purchased on Groupon and trying to book? We can help.
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Written by Dan
Updated over a week ago

Can I view a history or report of my purchases?

Yes you can!
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Written by Dan
Updated over a week ago

Self-Check In: Client Guide

Welcome to Self Check In for clients! Now you can check into your classes at your business or on your phone!
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Written by Dan
Updated over a week ago

How do I cancel or unbook a class?

Signed up for a class or appointment and need to cancel or unbook? Here's how!
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Written by Dan
Updated over a week ago

How can I edit my personal email/text message notifications?

Too many or not enough emails and texts? Here's how to change your settings!
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Written by Dan
Updated over a week ago

Can I book classes past my Unlimited, auto-renewing package date?

Unlimited, auto-renewing packages tips!
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Written by Dan
Updated over a week ago

Oops! I didn't mean to purchase something, how do I request a refund?

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Written by Dan
Updated over a week ago

Can I see how many sessions or classes I have left in my account?

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Written by Dan
Updated over a week ago

I just signed up with Fitli, now what do I do?

Just signed up, but not sure where to get started? We can help!
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Written by Dan
Updated over a week ago