Here at fitli.com, we strive to make sure every email reaches you - welcome emails, booking and payment emails. Sometimes, however, the ISP (Internet Service Provider) you use may be blocking our emails and thinking they are 'Spam' or 'Junk'. Aggressive filtering of commercial emails sometimes happens without you knowing it, or one click of a previous spam email may put fitli's emails into that list as well.

If you aren't receiving emails from fitli, or on COMCAST, HOTMAIL or QWEST/CenturyLink, you may be having your email blocked or sent into the 'Spam' or 'Junk' mail folders.

Unfortunately - there is little we can do to ensure the email reaches you. If your email address is valid, but your ISP is filtering your email, then it is your responsibility to check your provider settings or contacting them to ask why your emails are being filtered. We constantly check 'blacklists' and ISP services to ensure that our emails are accepted by your provider - but after that, there is nothing we can do.

Here are some tips for common service providers that we have experienced issues with and how you can check your email settings:

COMCAST - https://www.xfinity.com/support/internet/spam-filters-and-email-blocking-new-experience

HOTMAIL - http://smallbusiness.chron.com/change-spam-filters-hotmail-54521.html

QWEST / CenturyLink - http://internethelp.centurylink.com/internethelp/security-fsecure-v9-spam.html

Also - you can check your 'Spam' and 'Junk' mail folders, our mail messages may be automatically filtered into those folders.

Thanks and if you have any questions, comments or concerns, please contact us at support@fitli.com

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